Last updated: April 21, 2026

1. Subscription Cancellation

You may cancel your IGA subscription at any time through the Subscription Support chat in the app. Upon cancellation:

• Your access will continue until the end of your current billing period
• You will not be charged for the next billing cycle
• No partial refunds are issued for unused time within a billing period

2. Refund Policy

All subscription fees are non-refundable except in the following circumstances:

• Duplicate charge: If you were accidentally charged twice for the same plan, we will issue a full refund for the duplicate charge.
• Service unavailability: If IGA experiences extended downtime (>72 hours) within a billing period due to our error, we may issue a pro-rated credit at our discretion.

Refund requests must be submitted within 7 days of the charge in question.

3. How to Request a Refund

Contact us through the Subscription Support chat in the app. Include your account email and a description of the issue. We will respond within 2 business days.

4. Free Trial

If a free trial is offered, it will be clearly stated before checkout. Your subscription begins at the end of the trial period and you will be billed automatically unless you cancel before the trial ends.

5. Plan Changes

Upgrading your plan takes effect immediately and you will be billed the new rate at the next billing cycle. Downgrading takes effect at the start of your next billing period.

6. Account Termination by IGA

If we terminate your account for a violation of our Terms of Service, no refund will be issued.